Branert Services: Privacy Policy

Last updated: [03/11/2025] 

1. Purpose of This Policy

Branert Services values the privacy of all visitors, clients, and partners. This Privacy Policy explains:

What personal information is collected,

How it is used, stored, and shared,

What rights users have under South African law (Protection of Personal Information Act – POPIA).

2. Information We Collect

We may collect the following types of personal data:

Identity Information: Name, surname, company name, and job title.

Contact Information: Email address, phone number, and physical address.

Website Usage Data: IP address, browser type, pages visited, and interaction history (via cookies and analytics tools).

Service Information: Details related to service requests, quotes, or transactions.

Voluntary Information: Any additional data provided when filling out forms, contacting us, or subscribing to newsletters.

3. How We Use Personal Information

Your personal information may be used for:

Delivering and improving Branert Services’ products and solutions.

Responding to enquiries, service requests, and customer support.

Sending important updates (e.g., policy changes, service alerts).

Marketing communications (only with consent).

Legal, compliance, and security purposes.

4. How We Share Information

We do not sell personal information. Data may only be shared with:

Service providers (e.g., website hosting, analytics, IT support) strictly for business operations.

Legal authorities if required by law.

Business partners where collaboration requires shared customer information (only with user consent).

5. Data Retention

Personal information is kept only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

When no longer needed, data is securely deleted or anonymized.

6. Security Measures

We use appropriate technical and organizational measures to protect information, including:

Encrypted communications (HTTPS).

Access controls to limit data handling.

Regular monitoring for vulnerabilities.

However, no online system is completely risk-free, and users should exercise caution when sharing personal details online.

7. Cookies and Tracking

Cookies are used to:

Ensure the website works correctly,

Track usage for analytics,

Improve user experience.

For details, please see our Cookie Policy.

8. Your Rights (POPIA & GDPR-aligned)

Users have the right to:

Access: Request a copy of personal data held.

Correct: Ask for inaccuracies to be fixed.

Delete: Request deletion of personal information where legally permissible.

Object: Opt out of direct marketing or withdraw consent for processing.

Complain: File a complaint with the South African Information Regulator if rights are infringed.

Contact for regulator: complaints.IR@justice.gov.za

9. International Data Transfers

If data is stored or processed outside South Africa, Branert Services ensures that equivalent data protection standards are applied.

10. Updates to This Privacy Policy

This policy may be updated from time to time. If significant changes occur, users will be notified via the website or email before changes take effect.

11. Contact Us

For privacy-related queries, contact:

Email: info@branertservices.co.za 

Phone: +27 (0) 79 686 1863

Address: 8 Ebony Street Standerton 2430, Mpumalanga, S.A